Air Date: 10-21-2011| Episode: 224
Dan Mabesoone and his wife Sally are the proprietors of MasterCare Corporation a Norwich, CT. cleaning firm which provides: carpet, upholstery, drapery and area rug cleaning, tile and grout cleaning, water damage restoration & mold remediation services...
Dan Mabesoone and his wife Sally are the proprietors of MasterCare Corporation a Norwich, CT. cleaning firm which provides: carpet, upholstery, drapery and area rug cleaning, tile and grout cleaning, water damage restoration & mold remediation services. Dan, who holds multiple industry certifications and advance designations is an industry veteran with a reputation for “telling it like it is.” Dan who was once a very vocal IICRC critic is now a Clean Trust board member and officer.
Out with the old and in with the new
When asked which term better described him patient or impatient elicited a loud belly laugh, I knew IAQradio’s time with Dan Mabesoone would be some time well spent. Dan, a man of action, is impatient and wants action now. Dan discussed his journey from IICRC outsider to Clean Trust insider. The big story is the profound change that has occurred at the IICRC, a new name Clean Trust…more importantly significant leadership change…”the tribe has spoken.”
These are my words and sentiments not Dan’s. The name Dan Mabesoone first came onto my radar screen when he filed an ethics complaint against IICRC’s technical director for Conflict of Interest. At the time Dan filed his complaint I served on both the IICRC board and the ethics committee. The board and the ethics committee were polarized over the conflict of interest Dan complained about, while some board and committee members could see the conflict of interest in Technicolor others were blind to it, the resultant ruling was a watered down compromise…which I would characterize as too little, too late. I served on the IICRC board of directors for 13 years and hated most of it. I didn’t hate the organization or the people. I hated the waste, the inefficiency and dysfunction. What I most despised about the IICRC was the blatant and unabashed perversion of power, I witnessed. The IICRC suffered from a pervasive entitlement culture where board members served for decades, insiders were permitted to build profitable businesses and consultancies based upon the organization becoming financially dependent upon it, while hangers-on and wannabes waited their turn for a share of the spoils. What most frustrated me, was no matter how hard I tried to effectuate positive change, I was unable to get anything positive done. It took 13 years to unravel the clinging tentacles by which one insider was strangling the organization.
Association executive, Patrick Winters was coming into the IICRC at the same time that I was bowing out. I wondered about the new guy. Would Patrick be able to make the diagnosis? Would the organization be willing to make the tough decisions that were necessary? Would Patrick be able to out maneuver the strong opposition from well entrenched insiders that he was surely going to encounter? Could/would power within the organization be restored to its rightful place?
•Time will tell whether the groups 3 original shareholders/guardians, Rod and Darrell Paulson and Lee Pemberton are now comfortable enough to sell or donate their shares back.
•Glenn Felman’s very insightful comment that the discussion and chatter is focused on the smaller issue the organization’s name change not the fundamental and profound change that occurred within.
•While I was and remain resistant to ASCR’s rebranding as RIA, I believe that the IICRC’s rebranding to Clean Trust need to be done and is a brilliant strategy.
Change is hard, big change is much harder. Meaningful change often comes with inadvertent collateral damage and good people inevitable suffer getting caught in the crossfire.
Repeat, these are my words and sentiments not Dan’s.
Today’s Music: “Come to the carpet” by Harry Kindergarten
Z-Man signing off