Archive for the 'Blog' Category
Episode 178 - Lisa Wagner and Jim Pemberton
Controversy
Today’s guests on IAQradio Lisa Wagner and Jim
Pemberton reiterated the immense importance of
regional trade associations by outlining the
positive impact that they have had on her lives and
business careers, and I concur wholeheartedly.
In a Thomas Paine way, Lisa has been outspoken on
her blog about matters which deeply trouble her such
as conflict of interest in non-profit organizations,
flaws that she sees in the curriculum taught in
industry textile cleaning courses, and the
institutionalism and dissemination of
misinformation.
Nuggets mined from today’s show:
·
You need to be extra careful to avoid conflicts of
interest when you serve in volunteer organizations.
Lisa provided a definition of “conflict of interest
as a conflict between the private interests and the
official or professional responsibilities of a
person in a position.”
·
Lisa said: “In for profit businesses it is customary
to choose vendors and do business with people you
like. You can do business with your favorite people
and hire family and friends. This is standard
operating procedure for a For-Profit Business.” This
is an inappropriate way for the IICRC a non-profit
certification and standards setting body to do
business.” Jim Pemberton pointed out that Patrick
Winters a seasoned association executive is
facilitating change at the IICRC.
·
Lisa’s suggested a volunteer’s code of conduct. “If
this in any way puts money in my pocket, or family
or close friends, or gives any valuable return then
I have a conflict…and it’s my responsibility to
speak up and if there is a vote to abstain.”
·
Lisa warned against Nonprofit Policies when they are
being directed by For-Profit Interests.
·
Guests opined that Volunteer organizations should
have term limits for board members and outside
consultants.
A primary reason that members join regional trade
associations is education. Regional cleaning and
restoration industry must get back into education.
There is a void for “real world hands-on training”.
Guests opined that the Carpet and Rug Institutes
Seal of Approval program which tests cleaning
equipment and cleaning chemicals with a high tech
machine from NASA is flawed. Lisa opined that
professional carpet cleaners wouldn’t use the
consumer cleaning machine that received the CRI’s
highest rating in a customer’s home nor would
experienced oriental rug plant cleaners use WoolSafe
approved products to clean investment textiles.
Textile Cleaning Specialist is the craft of cleaning
investment textiles and delicate fabrics . Jim
Pemberton has teamed-up with Lisa to promote the
concept of the facility based cleaning of oriental
rugs and delicate fabrics. Plant cleaning, for those
of you unfamiliar with the term, involves the
transporting, cleaning in a dedicated facility and
delivering of the item to be cleaned. For those who
may not have known this; the plant cleaning of rugs
and upholstery preceded on-location cleaning. Lisa
and Jim opined that the best and most thorough
cleaning is done when the cleaner has the best
control of the item to be cleaned and the
environment and this can only occur in a plant
situation. Those of you concerned about IAQ should
have had an Aha Moment when Jim explained
that plant cleaning is safer for consumers as it
eliminates their exposure to contaminate lodged
within the item being cleaned and is better for the
environment as cleaning products are used in a place
specifically designed for this function.
Legends, myths, misinformation, folklore commonly
occur in the cleaning and restoration industry and
can be costly should they become institutionalized.
One such myth is the “72 hour rule” which says that
the sanitary condition of water deteriorates over
time. Who says? How does it occur? Where is the
science that supports it? Until those questions are
answered, charts showing this perverted principle
should not find their way into industry standard.
The abbreviation “MUS“ stands for “Made Up Stuff” or
“Made Up Science” guests and hosts agreed that
groups who dispense “made up science” have the
responsibility of retracting or otherwise correcting
the errors.
Today’s Music:
Controversy by Prince and a sound cut from the movie Apocalypse Now
Episode 177 -Claude Blackburn
Perseverance
From humble business beginnings, without a support mechanism
and in spite of the steep odds against him; Claude
Blackburn was successful in building his Dri-Eaz
products business into a Legend brand in the field of
water damage repair. Claude’s life story is highly
inspirational; when faced with adversity Claude
Blackburn never quit.
Nuggets mined from today’s show:
·
Market aggressively. Claude started his business by the entire carpet cleaning SIC code.·
When you get into the market leading position, do what is necessary to hold the pole position.·
Consider employees associates.·
Empower and allow employees to make decisions and fail.·
Vision is looking into the future and dreaming where you want to be. Vision is definitely not the present.·
Business is about the journey of continuous improvement, you never get there.·
Profit sharing with employees was cited as a key to his business success, and the integrity of being honest and not manipulating profit sharing.·
Staff review process, a 360 degree anonymous and quantitative review process.·
Paid time off, so employees don’t have to lie about demands on their personal time.·
“Business changes, leaders change and life changes.”·
Customer service may be more important than product innovation·
“Claude’s 51% rule”, doing things right the majority of time will ensure staying in business.
Over the course of his business career Claude demonstrated
the ability to overcome his fears and change his beliefs
and opinions.
Today’s Music:
Bonanza Theme orchestrated by David Rose
Z-Man signing off
Episode 176 -Lisa Rogers
Lisa Rogers
In addition to her day job as President of Mycometer USA,
today’s IAQradio guest Lisa Rogers is committed to
improving our industry by volunteering her time and
expertise to improving the industry standards that
provide needed guidance to Indoor Environmental
Professionals and remediators. Lisa is the current chair
of the ASTM D22.08 Committee which is developing
standard protocols for fungal assessments in buildings,
fungal sample collection and fungal sample analysis.
There was great
interaction today between listeners and our guest. When
a guest posed the question “why would volunteers on ASTM
standard writing committees exert time and energy
writing standards for spore trap sampling (a sampling
method that
isn’t without flaws) Lisa responded “because that’s the
sampling method that investigators are using.”
Nuggets mined from today’s episode include:
·
“Consensus is challenging to obtain, more controversy between standards writers creates superior, more uniform and more adoptable standards”.·
Get involved by making the $75 per annum in joining ASTM.·
Advises and reminds IEPs to “collect meaningful data”·
Dieter Weyel, the importance of knowing the rate of error of your sampling device.·
Mycometer system measures fungal biomass
I personally can relate to and appreciate Lisa’s volunteerism
and industry dedication, From personal experience I can
attest that volunteer work on standards writing
committees volunteer is intense, stressful and mentally
exhausting. Working on 2 standards was enough for me and
I don’t plan on doing it again soon.
Today’s Music:
The BioRad GTCA song
Z-Man signing off
Episode 175 -Lee Pemberton
When Lee Pemberton speaks people
listen
After turning to a competitor for knowledge and help with a
technical problem and receiving a cold hearted denial
and a berating left new carpet cleaner Lee Pemberton
feeling helpless and lonely. This event led Lee
Pemberton to dedicate his business career to being a
trusted resource for professional cleaners and disaster
restorers.
Some nuggets mined from the show:
·
There is a science to cleaning.·
Customers want choices.·
Does the body art and body jewelry worn by your employees scare your customers?·
The cleaning industry worked long and hard to gain consumer trust, then lost consumer trust and now must work hard to regain consumer trust.·
Technology is an equalizer with which small companies can compete successfully with larger firms.
Lee Pemberton’s tips for bringing a son or daughter into the
family business are some of the most profound comments
ever made on IAQradio. “Start them early, build their
interest, teach them the value of work, they aren’t
little adults so they will forget, be patient, don’t
treat them preferentially, pay them fairly, be honest
with them and a job well done is payment beyond a cash
equivalent.”
Today’s Music:
Bonanza Theme orchestrated by David Rose
Z-Man signing off
Episode 174 -Ed Cross, Esq.
Restoration Lawyer sacks Monday
morning quarterback
The “Restoration Lawyer” is witty, quick thinking and smart
all the makins
for a great IAQradio interview. Ed is a guy who
understands restoration contractors, having taken the
industry training courses and then donated his time and
talent serving
the industry through presentations at industry events
and work on industry standards.
Nuggets I mined from today’s show:
·
On mold cases odds are shifting from favoring plaintiffs towards favoring defense, anything beyond mold causing allergies and exacerbating asthma is a reach.·
Frenzy, mold versus Chinese drywall, there are over 100,000 mold legal cases and only 3,000 Chinese drywall cases thus far.·
All restoration contractors have been pushed around by insurance companies on matters such as project scope and pricing. As a matter of principle, Ideal Restoration didn’t back down when State Farm Insurance questioned their scope and pricing on a project. Ideal Restoration prevailed when court placed higher value on the restoration firm’s eyewitness testimony and documentation than was given to value of the visual inspection of the insurance company’s expert made 30 days subsequent to project completion. The case taught a lesson to the property insurance industry and will surely be a useful example of what is wrong with the all too common practice of Monday morning quarterbacking by insurance companies.·
Preserve evidence on job sites by taking photos, video, keeping samples of affected building materials, putting together a descriptive package that an independent 3rd party would use to learn what was done, when it was done and why it was done on a loss.·
Take advantage of opportunities to demonstrate that you aren’t taking advantage of client’s and insurance companies.·
Published standards may not represent the legal standard of care, it’s up to the court to decide.·
Document your projects. Nail down pricing and be sure client understands and agrees to it. Fill out mechanics lien forms carefully and properly and file them on time. Use a calendar system to ensure that the filing of mechanic’s liens isn’t accidentally forgotten.·
If you aspire to be an expert witness, become known and popular in the industry by being active in trade associations, writing for industry publications, presenting at industry events. Be credible and avoid extreme positions. The ideal expert witness has gray hair and is perceived by the court as being fair and wise grandfather type.·
Classic Dieter: Litigation inevitably comes down to money. Court cases which has an impact on our society and there are big implications for both winners and losers. The importance of the dose response; the fact that we are exposed to a toxic substance doesn’t necessarily and always mean that it injured us.If you’re a restoration guy and you need legal help, you would be well advised to discuss the situation with Ed Cross!
Episode 173 - Harriet Burge, PhD
Anything is better
than one…
Harriet Burge, Ph.D. is a rare gift, someone who is both brilliant and candid. You would assume that working for a large lab that processes samples that she would be a strong advocating for sampling; however the opposite is true. Dr. Burge calls it and she sees it. Here are some nuggets from today’s show:
-
Dried mold can be safely allowed to remain inside wall and ceiling cavities with the caveats that the water problem has been resolved and that none of the building occupants are at high health risk. It often doesn’t migrate out of interstitial spaces and can be prevented from doing so by installing insulation on switch-plates.
-
In public housing troubled with both fungal contamination and a cockroach infestation when asked where to spend limited financial resources available she suggested on the insect infestation.
-
Sampling is overrated. Don’t need to sample. Sampling doesn’t add anything normally that you don’t already know. Anything is better than only taking one sample, including taking no samples. Clients demand sampling.
-
Moisture control is even more important in green buildings because building materials used to construct green buildings are often more vulnerable to water than conventional building materials.
-
Mold doesn’t cause asthma it makes it worse. Actinomycetes are filamentous bacteria and the only bacteria that produce spores that are airborne. Actinomycetes gives good soil the fresh garden aroma. Thermophilic actinomycetes found in hot tubs, compost piles and heating elements in moist environments are proven to cause hypersensitivity pneumonitis.
-
Dr. Burge conceived the concept of the Mold Score a statistical method for comparing indoor and outdoor sampling ratios. With a data base of hundreds of thousands of samples the mold score often can be zip-code specific.
-
Glenn Fellman the IAQnewsman broke several big stories: that Florida has exclusively accepted the ACAC certification and that Bobby Jindal governor of Louisiana took bold action preventing homeowner’s insurance companies from abandoning policyholders.
-
Mycobacteria are troublesome in the water systems of hospitals.
-
What ERMI sampling can miss can be scary, citing an instance where ERMI indicated cleanliness while millions of Trichorderma spp. were found.
-
Rain isn’t an indicator of clean air, high levels of ascospores can be found after a rain.
Today’s Music: A leak in the building.
By Voice of Atlanta
Z-man signing off
Episode 172 - Ashish Mathur, PhD
_____________________________________________________________________________________
The Building Ecology Team’s Starting Pitcher, Game 2
On today’s episode of IAQradio, we continued our discussion
with research architect (and avid baseball player) Hal
Levin. Hal tossed around his experiences, ideas and opinions
on IAQ and the built environment. Hal is a practitioner of
Building Ecology, approaching building design and
diagnostics holistically “putting it all together.”
Hal told listeners about his involvement in investigating IAQ
in the EPA’s headquarters building and in a 26 story
high rise that suffered
PCB contamination resulting from a transformer
explosion and leaking fluorescent light ballasts.
The ability of plants to improve IAQ is vastly overrated.
Opines the LEED isn’t rigorous enough on IAQ, pointed out
that the platinum rating can be obtained.
SVOCs- semi volatile organic compounds are the “pollutants du
jour” plasticizers, flame retardants, pesticides, flame
retardants.
Damp buildings also amplify bacterial and viral growth.
A good question is one that leads
to a better question.
IAQ field is dominated by commercial interests; we need to
contrast what is marketable with what makes sense.
Sloan Foundation is providing grants for microbial ecology of
the indoor environment in order to make it obvious to the
government that they should use their resources to look
there.
Today’s music: The Baseball Song by Flanman Music/Gillies
Band
Z-Man Signing Off
Bob Baker, Nashville Music Maker
IAQ thanks Bob Baker of BBJ Environmental
Solutions for sharing accounts of his remediation experiences
while working in Nashville, TN following the recent flooding.
Bob’s connections in the music industry provided him with access
to a huge quantity of music related equipment damaged by the
flooding.
Bob outlined general procedures used for the
remediation of flood damaged property: Lightly mist personal
property to knockdown pathogens. Segregating and separating
materials according to degree of damage and restorability.
Drying wetted delicate materials slowly, as force drying too
quickly can cause irreparable damage. Bob used the IICRC S-520
Mold Remediation Standard as a guidance document for remedial
work.
I gleaned the following nuggets from Bob’s
interview:
*We can all appreciate that with all of the
irreplaceable personal property at stake that it was difficult
to focus the owners and caretakers of it on the importance of
wearing personal protective equipment.
*All perils
insurance coverage covered the cost of repair, restoration
or replacement of some of the many musical instruments damaged
by flooding in Nashville, TN.
*Stringed
musical instruments and may be under high tension from strings,
torsion bars and frets. Relieve the tension even if it means
cutting the strings to prevent damage to stringed instruments.
The skins on drums are hygroscopic, consider cutting out the
skins to relieve tension and prevent damage.
Resources exist in a wide range of expertise.
Get expert help is only a few clicks away on the internet.
Conservators are experts in the conservation, maintenance
and restoration of materials. There are conservators for paper,
fine art, musical instruments. A luthier is
someone who makes or repairs stringed instruments.
IAQradio radio made a donation to benefit
Flood Relief- Metro Nashville Disaster Response Fund of the
Community Foundation and we urge IAQ radio listeners to do the
same.
Today’s music: Rocky Top by the Osborne
Brothers
Z-Man Signing Off
Posted on June 5th, 2010
Andrew K. Persily, Ph.D.
I
gleaned many nuggets out of today’s
IAQradio interview with Andy
Persily.
·
“Do
it right, establish and verify the
efficacy of the approach.”
·
On
mistakes of the past: we reacted
with the good intentions of saving
energy and cautioned against jumping
into measures without thinking them
through. “Diagnostic tools are
better and faster today, we need to
be careful not to make
mistakes more quickly.”
·
“Commissioning making sure that both
the building and the systems were
installed and operate as intended,
offered examples such as ensuring
fan-guards are removed, pumps
are installed in proper direction,
etc. Commissioning is an ongoing and
lifelong process.
·
When queried about preferences for
positive, negative or neutral
pressurization in buildings,
answered that the recommendation
should be situation specific.
Pointing out a benefit of positive
pressurization reduces infiltration,
he provided examples in
hot and humid climates and cold
climates where positive
pressurization could be problematic.
·
“While standards exist such as MERV
for particulate filtrations,
standards do not yet exist for gas
phase air cleaners”, such as
activated carbon and photolytic
types.
·
Candles and vacuum cleaners are well
documented as small particle
emitters; Dr. Persily’s
research paper titled “Contribution
of gas and Electric Stoves to
residential Ultrafine Particle
Concentrations between 2 nm and 64
nm: Size Distributions and Emission
and Coagulation Rates” gives us much
to think about regarding. As
smaller problems cause more health
problems and smaller particles
dominate larger particles in many
indoor environments, stoves which
small particles even when food isn’t
cooking gives us much to think
about. I wonder what role dust
particles landing on hot stove
elements play in indoor air quality?
·
Want free software for building
diagnosis, check out CONTAM.
·
The
power and importance of what is
written into the Building Codes for
affecting change.
·
Optimum research: Direct
measurements, real time control and
real time verification.
·
Do you want to know want time it is?
Go to
www.time.gov.
There was
great interaction on today’s message
board. One big advantage to
listening live is that you just
might have the opportunity to get
your question answered by our guest.
Today’s Music: Gimme Clean Air
by Beebo
Posted on May 24th, 2010
I
Claudius
Indoor air quality problems in one
building would be enough… imagine
being responsible for the indoor air
quality of 427 schools and 1600
other buildings, the 4th
largest school district in the US.
Today’s guest on IAQradio, Claudius
Carnegie, Ph.D. is a multi-talented
man of action. He’s an engineer,
environmentalist, educator and
aircraft pilot who somehow finds the
time to simultaneously sit on 14
different boards of directors.
With
building inventory from the 1940s to
the present, I was surprised to
learn that cleaning the grease-traps
twice annually in the schools and
the maintenance of sewage lift
stations and potable water plants
are among the biggest operations and
maintenance challenges he faces. I
wasn’t surprised that some of the
most common IAQ complaints he
frequently encounters are comfort
issues in new buildings designed and
engineered to meet LEED standards.
Dr.
Carnegie has used creative financing
successfully applying for grants to
augment significant reductions in
his budget. During his tenure
with Miami-Dade County Public
Schools he was able to reduce the
cash outlay for Workmen’s
Compensation Expenses from a peak of
2.5 million to now less than 200K
per annum.
Today’s
music: I Claudius Theme,
Composed by Wilfred Josephs Watch
Posted on: May 15th, 2010
The Building Ecology Team’s Starting Pitcher.
On today’s episode of IAQradio, research architect and avid
baseball player Hal Levin pitched his opinions on the effect that
building’s have on the health of occupants who work.
·
“Architects are driven
by the need for solutions and don’t have time to learn about the
problems, we don’t want to understand it just tell us what to do.”
·
“Design awards are given to architects and don’t consider the
building’s effect on IAQ.”
·
There is a disconnect between architecture and its effect of
human health.
·
Children are helpless victims of what we design and build
around them.
·
“We are too susceptible to myths.” Offering examples that
“natural is good and synthetics are bad” and that sandblasting
unintentionally increased arsenic levels in buildings.’
·
We look for silver bullets, the best solution while
overlooking the side effects. Measuring CO2 levels and using them to
influence IAQ decisions.
·
“Industry practice lags behind standards.”
·
“There is a market for attending to the quality of indoor
air.”
·
“The term sustainable has become fairly meaningless.”
·
Some green solutions
to indoor pollution (cleaning products based on pine and citrus
oils) actually exacerbate IAQ problems.
Today’s Music:
The Baseball Song by Flanman music/Gillies band
Z-Man Signing off
From carpet cleaning cowboy
Posted on: April 24th, 2010
From the corner of Dr. Elliott Horner, PhD
Posted on: April 17th, 2010
Dr. William Rae
Dr. Rea comes across as being knowledgeable
and confident. When queried about diagnosis
he rattled off a long list of methods that
he has honed and used to treat over 30,000
patients. Some of his patients reside during
their treatment at a local hotel which has
sleeping rooms available which meet his
stringent specifications. When asked about
what treatment tools his clinic uses for
those afflicted with environmental illness
he offered:
- avoid pollutants
- eat organic food
- rotate your diet
- watch nutrition
- neutralization
- take immune boosters
- use oxygen therapy & sauna
He added that the treatment tools were also effective preventative measures and added others including: avoidance of fumes and exhaust gases, not using paints that contained fungicides, avoiding cordless phones. He warned that plastic ductwork emits fumes when heated and that log homes emit essential oils. Dr. Rea favors electric stoves, porcelain and hardwood substrates and has written a book which provides guidance on construction methods.
Jim White, Canadian IAQ Pioneer
I still don’t
understand how Jim White got the attention of the Canada
Housing and Mortgage Corporation (CMHC) and how they
lured him away from working on spacecraft into building
science and
indoor air quality? Jim White is widely acknowledged as
an IAQ pioneer.
Canada Mortgage and Housing Corporation (CMHC) is a
crown corporation which means that the organization must
report to a government minister. CMHC makes available
many easily downloadable resources on their website that
IEPs, restorers and consumers will find informative and
handy.
According to Jim: CMHC has ”CHIC” the
best housing library in the world and recommended
document titled “Canadian Frame House Construction”.
“Moisture problems are more complicated than
mold.” Jim is adverse to the term moisture barrier and
prefers the term moisture retarder. When queried about
the causes of poor construction he suggested several
causes: poor building codes (minimum standards), poor
design and poor construction.
The highlight of the interview for me was Jim White’s
first law: “Bureaucrats avoid being blamed for things
going wrong by preventing things from getting done.”
Today’s Music: O’
Canada
[Best Canada’s National Anthem Ever
found on vodpod]
Duct Talk
Today IAQradio welcomed
a contingent from NADCA ( the national Air Duct Cleaners
Association). NADCA’s executive director John Shulte and
the organization’s treasurer Tim Hoysradt joined the
show to tell our audience about the great strides that
the organization was making on a variety of fronts.
Tim pointed out that some states require mechanical
licenses for firms who clean and maintain HVAC systems.
John clarified the EPA’s position of the use of
sanitizers and disinfectants within HVAC systems and
pointed out the inconsistencies which exist between
states as to whether a pesticide applicators license is
required to apply antimicrobials within HVAC systems.
Since the early 1990’s NADCA has been an industry
pioneer in standards writing. The NADCA document is a
performance document. NADCA makes their standard
available via the internet for free. NADCA standard
practices the philosophy that less is more.
Trade associations never have enough money to do all of
the good work their members want to have done. Kudos to
NADCA’s
board of directors
for committing funds to research the positive
effects duct cleaning can make towards energy savings.
Dieter used an interesting term to explain how HVAV
become contaminated “transport velocity of dirt”.
Tim and John were politically correct on the subject,
however I remain troubled by the use of equipment
designed to clean carpet to clean HVAC systems, the
blowers or fans in these carpet cleaning devices are
designed to have powerful water lift but have very
limited airflow.
Today’s music:
Gimme Clean Air
by Beebo
Environmental illness
Today’s IAQradio guest,
Lisa Lavine Nagy, MD, in a lively and entertaining
interview gave our listeners much to think about. As a
survivor of severe environmental illness who was able to
heal; Lisa is dedicated to helping others with the
affliction obtain help. As a physician and activist Lisa
is committed to making a big difference!
We were impressed with her candor. She didn’t shy away
from behavioral and psychiatric affects of chemical
sensitivity, she acknowledged that these symptoms do
indeed exist and women become fragile and men become
belligerent. The symptoms if untreated often result in
the breakup of marriage and families.
Remediation workers should avoid the potential for cross
contamination in their vehicles and homes by not wearing
contaminated clothing in their vehicles or washing
contaminated their clothes dryers.
The stats on environmental sensitivity: 5% of the
population is disabled by environmental illness, 15% of
population acknowledges having symptoms and 40%
acknowledged having mild symptoms. The stats also show
that women are 4 times more likely to have the symptoms
than are men.
Proffered guidance for dealing with fragile people in
problem homes and Provided resources to whom
remediators and IEPs can refer sufferers of
environmental illness.
I got a chuckle out of learning that testicles are good
for something, that
testosterone may protect men from some
environmental illnesses.
Today’s music:
I’m allergic to the 20th
century
By: Kim Palmer
Posted on: February 27, 2010
Kemistry 101
Ann Kowalecki and I are biased, we enjoy working and
interacting with Mike Kerner here in our roles at Legend
Brands. Mike is always cool and collected and never
seems to get rattled or upset. Mike is very
knowledgeable and technically competent. I appreciate
Mike’s patience and that Mike embraces the details. It
is nice to share Mike Kerner with the wider IAQradio
audience.
Klassic Kernerisms from today‘s interview:
“Rocks do dissolve in water”, Mikes explanation of water
hardness and its impact on cleaning.
“Cleanliness is a relative term“, cleanliness in a clean
room in which computer chips are made is different than
cleanliness in an occupied building.
“Soil under a microscope is pretty to look at” the
crystals which abrade materials are visible.
If one glug is good two glugs must be
better. According to Mike 30% of concentrated cleaning
products are wasted when intentionally mixed strong, oft
times the products will remove the same level of soil
when lower concentrations at lower cost and gentler on
the planet.
Mike provided practical and understandable definition of
VOC and pH.
Today's music: The Element Song by Tom Lehrer
Z-Man signing off
Posted on: February 20, 2010
